RETURNS & PROCESS

• We offer store credit or exchange within 30 days of your order date. 

• All returns are subject to inspection - items that have been worn, soiled, altered or damaged are not eligible to return. Returns sent without authorization will be returned to sender.

• The store credit coupon will be issued for the amount of the piece/s returned excluding the original shipping cost. 

• The shipping cost incurred for returning item/s to Daily Charming for an exchange, a e-store credit coupon or refund are not covered nor reimbursed by us  

• Any items purchased at a discount of 25% or higher is considered final sale. Final sale items cannot be returned. We do not accept exchanges or returns on sales or promotions.

• Refunds are only on orders not received, orders cancelled before shipped and orders that arrive damaged. 

HOW DO I RETURN? 

• Contact our customer support team

• We will provide you with the full address (our warehouse is based in the US) when we allocate your Returns Authorization number

• We recommend to use a tracked method for safe delivery. If the package does not reach us safely we will not be able to complete the exchange

CANCELLED ORDER

• Due to COVID-19 now all orders can be cancelled before they are shipped out

• Orders may not be modified/cancelled once the parcel has been processed

WHAT IF THERE IS A FAULT? 

• We must be provide photo or video evidence of fault, then will personally assist you to quickly resolve the issue FULL REFUND or send you a new one.

ADDITIONAL INFORMATION

• All color shades can slightly differ in each production run. We shoot a lot of our photography on film, therefore lighting may have an effect on the color(s) in the photos and the fabric color may appear slightly different in real life.

• Fascinating Nights is not responsible for lost or stolen packages

• By placing an order you are acknowledging and accepting all the international shipping terms

• Please email our customer services if you need any assistance